Carleton University

Personal Information

The Security Question/Answer is used so that in the event that you forget your PIN, you can reset your PIN yourself without requiring assistance.

This page allows you to change your Security Question and Answer combination at any time. When you login to the system for the first time, you will be asked to provide us with a security question and answer of your choice. Keep in mind that the security answer you provide is case sensitive.

To reset your PIN, simply enter your User ID, press the Forgot PIN? button on the login page and then provide the correct answer. This will reset your PIN to your birthdate and will require you to specify a new 6-digit PIN immediately.
Please make you Security Question simple enough for you to remember!

It is important not to share your Security Question/Answer with anyone! You are responsible for all activity on your record after login. In the event that you have forgotten your security answer, please email the Registrar's Office with your personal identification to have your PIN reset.

Here are some examples of Security Questions that you may wish to use:

  • What is my mother's maiden name?
  • What is my father's middle name?
  • What is my cat's name?
  • What is my favourite colour?


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1125 Colonel By Drive, Ottawa, Ontario, K1S 5B6 Canada (613) 520-7400